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Because of a widespread problem with their broadband, certain areas of the UK have been cut off.

It managed to completely wreck its own website in a magnificent display of failure.
Users all around the country have reported full failure of internet service for a number of hours, including several of the reporters working at our news desk. This morning, the UK broadband pusher Virgin Media, which is owned by Liberty in the United States, fell down on its face.

Prior to this, readers who notified The Reg were claiming that “their service status reports no issues like it always does.” Nevertheless, earlier today, even its status page was down. It wasn’t until about 8:30 UTC that the website finally got back on its feet.

Cloudflare discovered that the autonomous system number AS5089 belonging to Virgin Media was experiencing a “total internet outage” beginning at 02:30 UTC, since traffic began to decrease at that time. Cloudflare also confirmed that the Virgin Media DNS service was down.

Accordingly, as the network started to come back online, several customers across the country reported that they were able to get online by using a virtual private network (VPN). However, for other customers, the router simply would not connect to the network and repeatedly flashed “various lights as if it was going round and round trying to connect to the mothership.”
Cloudflare discovered that the authoritative nameservers for VM are also located on AS5089, which provides an explanation for the downtime experienced by the nameservers and the website.

According to DownDetector and Twitter, reports began coming in soon after 01:00 local time, with a total of over 27,000, which is only a fraction of the customers that have Virgin Media.

On Twitter, a notspot networker for wavemobile vented their frustration that they’d experienced a problem “Because of @virginmedia, I had a restless night, and they provided NOTHING information or an apology. In the event that something goes wrong, the bare minimum that you can do is notify us through a reputable service page. Would have prevented me from going into the office at three in the morning.”

A representative for Virgin Media stated to The Register that the business was “aware of a problem that is causing disruptions in the broadband services provided to Virgin Media consumers as well as in our contact centres. Our staff are presently working to identify and fix the problem as quickly as possible, and we apologise to all of our customers who have been negatively impacted by this situation.”

IT experts based in the United Kingdom who were planning to get an early start on the weekend or coordinate renovations during the Easter holiday weekend will not have needed this at all.
One reader of the Reg who was very upset with the delay said, “Mind, it took seven hours for them to realise there was a problem!”

Another reader pointed out that contact centres were also inaccessible, which is concerning given the current state of the network’s resiliency “The number 150 on the phone contact redirects to an unavailable number. The Virgin website appears to have reverted to a more “simple” layout recently. Some websites are accessible while others are not.”
After being acquired by the telecommunications behemoth Liberty Global and the Spanish company Telefónica, Virgin Media/O2 released its first full year results as an unified corporation just a month ago. It reported a flat total revenue of £10.38 billion ($12.97 billion), but it was still able to squeeze out more profits from that, as seen by an adjusted post-transaction EBITDA that climbed by 6.3 percent year-on-year to reach £3.9 billion. It announced a dividend payment to shareholders in the amount of £1.6 billion.

The completion of Nexfibre, a joint venture involving Liberty Global, Telefónica, and Infravia, occurred in the month of December. VM, which is an anchor tenant and build supplier of the network, claims that its Virgin Media O2 footprint will be expanded to 80 percent of the UK by the year 2026. At that time, the company hopes to present a “scaled wholesale fibre opportunity” that will compete with Openreach, the company that is currently serving as the nation’s primary broadband plumber.

We have inquired with VM as to the reason why there was no resilience in terms of call centres and its own website. This circumstance seems to indicate that there were failures of network redundancies that should have been built-in. ®

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